Reservations:

In order to reserve your event a deposit of $20 will be required. The initial deposit is due within 24 hours from the day the contract is created and e-mailed to you. Failure to pay the deposit may result in having your invoice cancelled unless otherwise agreed. The deposit goes toward your balance. The balance must be paid in full 2 days before the event. The deposit is non-refundable.

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Method of Payment:

You may pay the deposit and/or the balance through the contract we will e-mail you using a debit/credit card or via Cash App.

Our Cash App is: $GoldenEventsTx.

We do not accept cash.

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Reservation Modifications:

Any changes to the reservation such as flavor changes are allowed up to 3 days before the day of the event. Any flavor changes requested with or less than 3 days before the event will not be allowed.

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Deliveries:

Any machine or item delivered must remain at the location of delivery. A machine or item may not be removed from the location it was delivered to. Transporting the machine or item to a different geographical location will be subject to additional pick up fees and a $100 fine.

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Pick-up/Bring-back:

If customer is picking up a machine or an item, the machine or item must be brought back by the agreed date. Failure to do so will result in a $50 fee per day. Any damage caused to an item or machine during transportation will also result in a damage fee accordingly.

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Refunds Due to Event Cancellations:

In the event of a cancellation the deposit will not be refunded, but rescheduling the event will be allowed if requested up to 5 days prior to the event. A $10 rescheduling fee will be applied. Only one rescheduling is allowed. Subject to date availability.

If an item/service or reservation is cancelled on the same day of the event, no refund will be provided and rescheduling will not be allowed.

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Refunds Due to Item Cancellations:

A 30% fee will be applied to the invoice per item/service cancelled within 5 days before the event.

An 80% fee will be applied to the invoice per item/service cancelled within 2 days before the event.

If an item/service or reservation is cancelled on the same day of the event, no refund will be provided.

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Refunds Due to Malfunctions:

If there is an issue with an item or a machine, please contact us immediately and an immediate response will be provided to resolve the issue. If we are not made aware of an issue and customer demands a refund at the end of the event, a refund will not be provided due to failure of not letting us know in time to try to fix the issue. If we are not able to fix the issue a refund will be provided based on the situation.

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