Reservations:

In order to reserve your event a deposit of $30 is required. The initial deposit is due within 48 hours from the day the contract is created and e-mailed to you. Failure to pay the deposit may result in having your invoice cancelled unless otherwise agreed. The deposit goes toward your balance. The balance must be paid in full 2 days before the event. The deposit is non-refundable.

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Method of Payment:

You may pay the deposit/balance through the invoice we will e-mail you using a debit/credit card or via Cash App.

Our Cash App is: $GoldenEventsTx. We do not accept cash.

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Machine Care:

The person who reserves a machine is responsible for the machine. If a machine is dropped or broken due to negligent use, the customer who booked the machine will be charged a damage fee or full replacement, depending on the severity of the damage. If a machine is left under the rain, a $100 fee will be charged.

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Reservation Modifications:

Any changes to the reservation such as flavor changes are allowed up to 3 days before the day of the event. Any flavor changes requested with or less than 5 days before the event will not be allowed.

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Deliveries:

A machine or item may not be removed from the location it was delivered to. Transporting the machine or item to a different geographical location will be subject to additional pick up fees and a $100 fine.

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Pick-up/Bring-back:

If customer is picking up a machine or an item, the machine or item must be brought back by the agreed date. Failure to do so will result in a $50 fee per day. Any damage caused to an item or machine during transportation will also result in a damage fee accordingly.

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Event Cancellations Refunds:

In the event of a cancellation the deposit will not be refunded, but rescheduling the event will be allowed. A $10 rescheduling fee will be applied. Only one rescheduling is allowed. Subject to date availability.

If a reservation is cancelled on the same day of the event, no refund will be provided and rescheduling will not be allowed.

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Item Cancellation Refunds:

A 30% fee will be applied to the invoice per item/service cancelled within 5 days before the event.

An 80% fee will be applied to the invoice per item/service cancelled within 2 days before the event.

If an item/service is cancelled on the same day of the event, no refund will be provided.

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Malfunctions Refunds:

If there is an issue with an item or a machine, please contact us immediately and an immediate response will be provided to resolve the issue. If we are not made aware of an issue and customer demands a refund at the end of the event, a refund will not be provided due to failure of not letting us know in time to try to fix the issue. If we are not able to fix the issue a refund will be provided based on the situation.

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