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FAQ
Do you charge for delivery and pick-up?
We deliver free of charge within 20 minutes, and further than that we charge a small delivery fee according to the distance. If you book a machine attendant or bartender, a travel fee will be added to the invoice if applicable.
Do you offer loyalty rewards?
Yes, we do! We offer loyalty and referral rewards. You must keep track of your rewards and contact us to claim your reward. You may see our rewards Here.
Do you offer military discounts?
Yes, we do! We offer a $10 off discount for veterans, active duty military, and first responders.
Do I need to provide an extension cord?
If an extension cord is needed, we will provide our extension cords and/or multi-contacts, or you may provide your own approved extension cord. The approved extension cords for margarita machines and soft-serve ice cream machines are 10 or 12 AWG no longer than 25'. For the rest of our machines you may use a regular 14 or 16 AWG extension cord.
Do you set up your machines?
We set up the machines to leave them ready for your event, unless you request that we just drop off the machines and you do the set up.
How long is the rental for machines?
Our rentals are for 24 hours. We can pick up our machines the same day if you no longer need them no later than midnight, or the next morning. Same day overnight pick-up between 1:00am - 2:00am is available for an additional fee of $30.
Do we need to clean your machines?
You do not need to clean our machines as the clean up is included in the rental! You may empty the liquid contents if you wish to save it.
Can I pick up the machines instead of having delivery?
We do not allow customers to pick up our machines. We only deliver to the event location.
Is there a discount if I book a machine for multiple days?
Yes! We offer a multi-day discount of 30% off per day which includes necessary extra supplies.
Can I have the machines outdoors?
Most of our machines can both be indoors and outdoors. The only machines that we highly encourage to have indoors are our fountains, such as the chocolate fountain, chamoy fountain, nacho cheese fountain, and champagne fountains. If there is wind, the wind will blow the contents of the fountain away, and there is risk of a fly or a bee getting inside the fountain.
Do you provide the alcohol for margarita machines?
No, we do not provide the alcohol. You will have to buy your own alcohol and you will also have to pour it in the machine, as we do not pour in the alcohol in the mix.
Do I need ice for margarita machines, ice cream machines, or beverages machines?
No, you do not need to add ice to these machines. Our machines will cool or freeze the liquid themselves by setting them to the correct temperature.
Do you provide the ice for the snow cones machine?
No, we do not provide the ice. You will have to buy your own ice. We recommend regular ice cubes.
Can I use my own mix when renting a margarita machine or ice cream machine?
Yes, you may use your own mix as long as you properly follow the mixing instructions of the mix. Failure to properly follow the mixing instructions may cause the liquid to over freeze and may damage our machines, which then you will be held responsible. By using your own mix, you will have to fully rinse our machines.
The power went out when using a margarita machine or an ice cream machine. What do I do?
Margarita machines and soft-serve ice cream machines are considered high-power. If the circuit is overloaded with power, the breaker will trip and the power will go out. To avoid this, you should not have any other appliances or items connected to the same circuit as our high-power machines. Please reserve one circuit solely for the use of our high-power machines. GFCI outlets may trip as well, which will make it necessary for the machine to be moved. If this happens, please contact us asap.
Can I use a generator for a margarita or ice cream machine?
No, the use of generators with our high-power machines is strictly prohibited as the power is not stable.
Terms of Service
Reservations:
In order to reserve your event a deposit of $30 is required for our machines. If the invoice is over $500, the deposit is $100. If booking a photobooth, the deposit is 40%. The initial deposit is due within 48 hours from the day the invoice is created and e-mailed to you. Failure to pay the deposit may result in having your invoice cancelled unless otherwise agreed. The deposit goes toward your balance. The balance must be paid in full 3 days before the event. The deposit is non-refundable.
Method of Payment:
You may pay the deposit/balance through the invoice we will e-mail you using a debit/credit card or via Cash App/Venmo.
Our Cash App/Venmo is: $GoldenEventsTx. A 3.3% processing fee is added to the invoice if paying via credit/debit card. If you would like to pay the balance with cash, you may meet with us at least 3 days before the day of the event, and exact cash must be given as we do not carry change.
Last Minute Reservations:
We consider last minute reservations the day before the event and the day of. We charge a $30 fee if you book one day before the event, and $50 if you book the day of the event.
Machine Care:
The person who reserves a machine is responsible for the machine. If a machine is dropped or broken due to negligent use, the customer who booked the machine will be charged a damage fee or full replacement, depending on the severity of the damage. If a machine is left under the rain, a $100 fee will be charged.
Reservation Modifications:
Any changes to the reservation such as flavor changes are allowed up to 3 days before the day of the event. Any flavor changes requested with or less than 3 days before the event will not be allowed.
Machine attendants
If requesting a machine attendant, the server will bring the machine(s) with them and take it back with them after the serving time is up. If you would like the machines to stay for the rest of your event, a travel fee will be charged separately from the delivery fee (if a delivery fee applies).
Deliveries:
A machine or item may not be removed from the location it was delivered to. Unauthorized transportation of our machine(s) or item(s) to a different location will be subject to additional pick-up fees and a $100 fine.
Stairs:
If you rented a heavy machine we can climb up to 2 stairs steps with the carts, but if the event location has more than 2 steps your assistance will be required, unless there is a ramp we can use to roll the machine. If your event location has more than 2 steps, and we cannot make it work up those 2 steps, and if no one is present to assist carrying the machine, we will turn back and leave and will charge $45 to come back.
Uneven terrain:
If you rented a heavy machine and your event location has uneven terrain such as loose soil, gravel, or dense grass will make our rolling carts get stuck or make the wheels sink in. If your event location has these conditions, you will have to assist us rolling our machines on rolling carts. If we cannot make it work with your terrain, and if no one is present to assist, we will turn back and leave and will charge $45 to come back.
Event Cancellations Refunds:
In the event of a cancellation the deposit will not be refunded. Rescheduling the event will be allowed for a $50 fee. Only one rescheduling is allowed per event and is subject to date availability.
If a reservation is cancelled within 3 days of the event, no refund will be provided and rescheduling will not be allowed.
Item Cancellation Refunds:
A 30% fee will be applied to the invoice per item/service cancelled within 7 days before the event.
If an item/service is cancelled within 3 days before the event, no refund will be provided.
Malfunctions Refunds:
If there is an issue with an item or a machine, please contact us immediately and an immediate response will be provided to resolve the issue. If we are not made aware of an issue and customer demands a refund at the end of the event, a refund will not be provided due to failure of not letting us know in time to try to fix the issue. If we are not able to fix the issue a refund will be provided based on the situation.